Disconnection Policy
We strive to provide our players with the best online and mobile gaming experience. However, due to factors beyond our control, such as weak internet connections or other circumstances that may lead to disconnections, we cannot always guarantee a smooth experience.
In the event of a disruption, disconnection, or any other incident affecting gameplay, the following policy will apply. Please read this policy carefully before using our services. By using our platform, you acknowledge that you have read and agreed to this policy.
All players accept the risk of disconnections and are responsible for minimizing risks related to their internet connection.
Disconnection Policy
Disconnection Before Placing a Bet: If a player disconnects before placing a bet, the bet will be considered void, and the account balance will remain unaffected.
Disconnection After Placing a Bet: If a player disconnects after placing a bet, the bet will remain valid, and any adjustments will automatically reflect in the account balance. For example, if a player places a bet and loses, the loss will be deducted from their account balance.
Bet Verification
If players wish to verify their bets and corresponding results, they must formally request verification through customer support. Please note, this verification process does not alter the outcome of the bet.
If the issue persists, players should contact customer support for further assistance. The case will be investigated thoroughly and resolved on an individual basis.
Policy Updates
We reserve the right to modify this policy at any time and make the final decision on any related matters. Any changes to this policy or related decisions will be communicated via in-app notifications, email, WhatsApp, or written communication.
Live Baccarat
The conditions for online live baccarat are as follows:
If a disconnection occurs before placing a bet on any option at the baccarat table, the bet will be considered void, and no adjustment will be made to the account balance. This applies to bets on the Player, Banker, Tie, and/or Pair options.
If a disconnection occurs after placing a bet on any option at the baccarat table, the bet will remain valid, and any adjustments will be reflected in the account balance. This includes bets on the Player, Banker, Tie, and/or Pair options.
Live Roulette
The conditions for online live roulette are as follows:
If a disconnection occurs before placing a bet on any number at the roulette table, the bet will be void, and the account balance will not be adjusted. This applies to bets on any number, color, odd/even, and/or number ranges.
If a disconnection occurs after placing a bet on any number at the roulette table, the bet will remain valid, and any adjustments will be reflected in the account balance. This applies to bets on any number, color, odd/even, and/or number ranges.
Online Slots
The conditions for online slot games are as follows:
If a disconnection occurs before the spin, the bet will be void, and no adjustment will be made to the account balance.
